Outage in FrankieOne

OneSDK Issue

Resolved Major
November 19, 2024 - Started about 1 month ago - Lasted 8 days
Official incident page

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Outage Details

We are currently experiencing an issue with OneSDK. Our development team is investigating the root cause and working on a fix to restore full functionality. We understand the impact this may have and are prioritizing the resolution. We will provide further updates as soon as we have more information. We appreciate your patience and understanding. If you have any urgent concerns, please don't hesitate to reach out to our support team.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/26/2024 09:36PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/20/2024 12:45AM

A OneSDK change from 19th Nov has been rolled back as of 8AM AEDT on the 20th of Nov and OneSDK is back to operational status.

FrankieOne is still monitoring for issues and impacted customers will be contacted directly.

INVESTIGATING about 1 month ago - at 11/19/2024 10:42PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/19/2024 01:56PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/19/2024 01:54PM

We are currently experiencing an issue with OneSDK. Our development team is investigating the root cause and working on a fix to restore full functionality. We understand the impact this may have and are prioritizing the resolution. We will provide further updates as soon as we have more information.

We appreciate your patience and understanding. If you have any urgent concerns, please don't hesitate to reach out to our support team.

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