Outage in FrankieOne

Elevated API Errors - Australia

Resolved Minor
March 11, 2025 - Started about 2 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We are encountering a higher-than-usual number of API errors specific to Australia, impacting both Medicare and Passport verification processes. We will keep you posted with further updates. Start Time: 14:00 AEST
Components affected
FrankieOne Primary ID Documents FrankieOne Secondary ID Documents
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/11/2025 03:20PM

The Document Verification Service in Australia has confirmed that the issue impacting the documents was resolved on 11 March 2025 at 8:08 PM AEDT.

INVESTIGATING about 2 months ago - at 03/11/2025 03:58AM

We are encountering a higher-than-usual number of API errors specific to Australia, impacting both Medicare and Passport verification processes. We will keep you posted with further updates.

Start Time: 14:00 AEST

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