Outage in Freshdesk
Degraded Performance in Freshdesk
Resolved Minor
June 25, 2026 - Started 25 days ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
Freshdesk experienced a minor incident lasting 36 minutes in which a bot timeout issue caused conversations to be incorrectly transferred to live agents instead of being handled by the automated bot. The engineering team identified the root cause and worked to resolve the issue. The incident was limited in scope, primarily affecting the Fresh Bots component.
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution
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