Freshdesk Outage History

Freshdesk experienced a 3.4-hour service disruption caused by issues with the Microsoft Graph API that affected incoming email processing. The incident specifically impacted customers using Graph-based custom mailboxes, causing delays and disruptions in email delivery. The issue was resolved after 3.4 hours of downtime.

Freshdesk experienced a major service disruption in the Middle East region due to AWS infrastructure issues in the UAE that lasted approximately 49 days. The incident affected customer data accessibility in that region. Freshworks resolved the issue by migrating impacted customer data to a secure European facility.

Freshdesk experienced a partial outage in the Middle East region due to connectivity issues with their cloud provider. The service disruption lasted 3.4 hours and was classified as a minor incident. The team worked with the cloud provider to investigate and resolve the connectivity problems affecting the region.