Freshdesk Outage History

Freshdesk experienced a performance degradation issue that affected some platform functionality for 36 minutes. The engineering team investigated and resolved the minor service disruption. Normal service was restored after the investigation was completed.

Freshdesk experienced performance degradation affecting ticket workflows, causing slowness in ticket operations. The incident was classified as minor and lasted 44 minutes. The team actively investigated and resolved the issue.

Freshdesk experienced a partial outage affecting Fresh Caller services for 1.7 hours. The engineering team actively investigated and worked to resolve the service disruption. The incident was classified as minor and has been resolved.

Freshdesk experienced an issue where Instagram media attachments in comments were not visible in the product, though text comments continued to work normally. The incident affected social media functionality and lasted approximately 96 hours. The team worked with their service provider to resolve the media inflow problem.

Freshdesk experienced performance degradation in the EU region due to a third-party service provider issue. The incident affected product functionality for users in that region. The engineering team investigated and resolved the issue after 13.1 hours.

Freshdesk experienced performance degradation affecting the analytics reports and "Today's trends" dashboard section for 1.7 hours. Users were unable to access these reporting features during the incident. The technical team investigated and resolved the issue affecting the REPORTS component.

Freshdesk experienced a WhatsApp onboarding integration issue that prevented customers from adding new phone numbers to WhatsApp for 74.5 hours. Existing WhatsApp conversations remained functional throughout the incident. The team worked with their service provider to resolve the onboarding functionality problems.

Freshdesk experienced performance degradation that caused errors during ticket exports for some customers. The issue affected the web application and lasted approximately 1 hour. The engineering team investigated and resolved the root cause of the export functionality problems.

Freshdesk experienced a partial outage due to their cloud provider's US-East-1 region issues, affecting multiple core components including the web app, incoming emails, search, reports, marketplace, social features, Fresh Caller, Fresh Bots, custom objects, workflows, sandbox, and ticket service requests. The outage lasted 5.2 hours while the team worked with the cloud provider to assess impact and implement mitigation measures.

Freshdesk experienced a minor issue with Spotlight search functionality that affected customers who had at least one custom object configured. The search results auto-population feature was not working properly for these users. The incident was resolved after 2 hours of investigation and remediation work.