Outage in FreshService
Issue with Email in Freshservice
Resolved Minor
October 15, 2026 - Started 12 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A minor incident lasting approximately 1.7 hours affected FreshService's incoming email functionality, preventing emails from being converted into tickets. The engineering team investigated and worked to restore normal functionality. The issue was limited to incoming email processing with no other components affected.
Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Components affected
FreshService Incoming emailTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest FreshService outages
Performance degradation in Freshservice - 4 days ago
Issue with Email in FreshService - 8 days ago
Degraded Performance in Freshservice - 11 days ago
Issue with Global search - 18 days ago
Degraded Performance in Freshservice - 18 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
