Outage in FreshService
Issue with Email in FreshService
Resolved Minor
October 19, 2026 - Started 8 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A minor incident affected FreshService's outgoing email delivery, causing delays for some customers over a 45-minute period. The engineering team investigated and worked to restore normal functionality. Outgoing email was the sole affected component.
Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Components affected
FreshService Outgoing emailTrusted by 1,000+ teams
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