Analytics module not loading

This marks one hour of stable operation without issues in our Analytics module. Marking this as resolved.
Note: Explo, the vendor behind the embedded SQL dashboards, is moving operations from Heroku to AWS for more stability. On our end, although analytics is not part of the critical path for ISPs, we are considering a "disaster recovery" solution that exports SQL queries of reports so they can be executed externally via Snowflake in case of vendor failure.

Embedded dashboards and report builders are back online. Explo/Heroku have not resolved the issue yet and continue to monitor.

New update from Heroku: "The Heroku dashboard is now back online. Customers can now attempt to recycle their dynos on the dashboard. Specific instructions for recycling dynos will be shared shortly."

New update from Explo: "We don't know exactly the implication of this yet and are testing on our side. Meanwhile the team is doing some final testing on the [disaster recovery] AWS service. We will update shortly based on what we learn from both points."

Latest note from Heroku: "We've restarted Heroku's internal platform apps and are actively monitoring to confirm whether the issue is resolved. However, errors are resurfacing." You can follow along here: https://status.salesforce.com/generalmessages/10001540

Latest update from Heroku, the cloud hosting provider behind Explo:
"We have restarted a subset of our Heroku instances. This has shown positive results for the impacted services. We are working to restart the rest of the Heroku instances to fully restore the services. We are continuing to validate and closely monitor the services."

The issue has been identified as an outage from our embedded analytics provider Explo https://status.explo.co.

We are currently investigating the issue.