Outage in Gainsight

US1 Region - Rules Engine and Data Processing Delays for few customers

Resolved Minor
March 11, 2023 - Started over 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified delays in the Rules Engine and Data Processor Queue for some Customers. We have taken recovery action to help clear the backlog and are closely monitoring as the Queues continue to drain. We anticipate a delay of about 4 hours in the processing. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Components affected
Gainsight Rules Engine Queue Gainsight Data Processor Queue

Need to monitor Gainsight outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/11/2023 08:48PM

Queues have returned to expected levels.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

MONITORING over 2 years ago - at 03/11/2023 02:06PM

We have identified delays in the Rules Engine and Data Processor Queue for some Customers.

We have taken recovery action to help clear the backlog and are closely monitoring as the Queues continue to drain. We anticipate a delay of about 4 hours in the processing.

If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Latest Gainsight outages

Gainsight CS US1 - Queues blocked Temporarily - 2 days ago
Gainsight CS - US1 - Rules Delays for a subset of customers - 2 months ago
Gainsight CS pages not loading from Salesforce Envrionment - 2 months ago
Gainsight CS pages not loading from Salesforce Envrionment - 2 months ago
CS - US1: Investigating Elevated Error Rates - 5 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook