Outage in Gainsight

US1 - Connector Delays

Resolved Minor
June 13, 2023 - Started over 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

Beginning around 12:00 PM UTC today, we detected a delay in Connectors traffic and adjusted accordingly. As we still have queue delays, we are investigating further and will update as more information becomes available.
Components affected
Gainsight Data Ingestion Queue

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/14/2023 12:09AM

This incident has been resolved. A subset of customers faced connector queue delays during this incident window. We will add RCA details as they become available.

MONITORING over 2 years ago - at 06/13/2023 08:04PM

A fix has been implemented and we are monitoring. The Connectors queue was blocked for analysis and troubleshooting during this incident. We have since unblocked, and any duplicate sync jobs were aborted with no data impact. Please expect delays while the queue clears.

IDENTIFIED over 2 years ago - at 06/13/2023 06:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 06/13/2023 05:29PM

Beginning around 12:00 PM UTC today, we detected a delay in Connectors traffic and adjusted accordingly. As we still have queue delays, we are investigating further and will update as more information becomes available.

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