Outage in Gainsight

Gainsight CS - US1, US2 and EU - Investigating Elevated Error Rates in Rules and Data Designer

Resolved Minor
May 10, 2024 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating a sudden increase in error rates of Rules and Data Designer, which may lead to degraded performance or service interruption.
Components affected
Gainsight Rules Engine Queue
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/10/2024 11:45AM

The issue is now resolved and all systems are back to normal.

MONITORING 8 months ago - at 05/10/2024 10:26AM

A fix has been implemented and we are closely monitoring the results.

IDENTIFIED 8 months ago - at 05/10/2024 09:25AM

We have identified the issue causing the failures and are working on a fix.

INVESTIGATING 8 months ago - at 05/10/2024 08:57AM

We are investigating a sudden increase in error rates of Rules and Data Designer, which may lead to degraded performance or service interruption.

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