Outage in Gainsight
Gainsight CS pages not loading from Salesforce Envrionment
Resolved MinorIncident Report
We are investigating new reports of Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 08/12/2025 03:13PM
This incident has been resolved.
MONITORING
2 months ago - at 08/11/2025 05:00PM
Our team has identified issue related to Caching and have taken recovery actions. We are closely monitoring the situation.
If you are still facing any issues, please email support@gainsight.com
INVESTIGATING
2 months ago - at 08/11/2025 03:19PM
We are continuing to investigate this issue. At this time, customers hosted in US1 can clear browser cache to help with this issue.
INVESTIGATING
2 months ago - at 08/11/2025 02:05PM
We are investigating new reports of Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.
Latest Gainsight outages
Gainsight CS US1 - Queues blocked Temporarily - 1 day ago
Gainsight CS - US1 - Rules Delays for a subset of customers - 2 months ago
Gainsight CS pages not loading from Salesforce Envrionment - 2 months ago
CS - US1: Investigating Elevated Error Rates - 5 months ago
CS - EU: Investigating Elevated Error Rates - 6 months ago
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