Outage in Gamma
Collaborate - Inbound and outbound audio issues - 1937598
Resolved Minor
July 28, 2023 - Started over 2 years ago
- Lasted about 3 hours
Incident Report
We have worked to restore service on the effected server and have seen stability on collaborate since 12.30PM, we ask that you retest and if you are still seeing issues please contact the support team.
Thank you for your patience during this time.
We will continue to monitor the situation and if we see no further reports we will move this notice to close at 2.30PM
Issued 28/07/23 12:53
We have seen issues with the performance of one of our servers effecting inbound and outbound calling on the collaborate app. We have engineers engaged are taking steps to resolve the issue.
We apologise for the inconvenience during this time and a further update will be provided by 1.30PM.
Issued 28/07/23 12:11
We are receiving a higher than normal volume of calls to our support teams and are now investigating a possible service incident affecting Horizon Collaborate. We will update by 13:00pm or sooner should information become available.
Thank you for your patience during this time.
We will continue to monitor the situation and if we see no further reports we will move this notice to close at 2.30PM
Issued 28/07/23 12:53
We have seen issues with the performance of one of our servers effecting inbound and outbound calling on the collaborate app. We have engineers engaged are taking steps to resolve the issue.
We apologise for the inconvenience during this time and a further update will be provided by 1.30PM.
Issued 28/07/23 12:11
We are receiving a higher than normal volume of calls to our support teams and are now investigating a possible service incident affecting Horizon Collaborate. We will update by 13:00pm or sooner should information become available.
Components affected
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