Users unable to login

Following the changes made last night we have seen platform, reporting and wallboard performance remain stable through this morning's peak traffic period.
We are monitoring the position closely and will move this notice to close at 16:00 today if we see no further reports of issues. 
Issued 20/11/2024 08:30
After further work to improve how we manage requests and events surrounding reporting, performance is improved and we are monitoring the situation closely through this morning, we will provide a further update by 10.30
Issued 19/11/2024 17:00
We continue to work on the issues surrounding reporting and wallboards and have made changes to the platform to improve performance but are aware certain companies are still experiencing delays.
Further changes are being made tonight to improve reporting performance ahead of tomorrow.
We thank you for your patience during this time and will provide a further update at 08:30 tomorrow.
Issued 19/11/2024 15:38
We apologise for a brief issue with some users being logged out at 15:13 this was due to some remediation work on the platform to improve the wallboard and reporting performance.
Users should be able to log back in without issue, please re-test.
We will provide a further update at 17:00
Issued 19/11/2024 13:45
After further changes on the platform, we are seeing iterative improvements in the performance of wallboards and reporting.
We apologise for any inconvenience caused by this disruption. We will continue to monitor the situation and provide a further update at 17:00.
Issued 19/11/2025 09:58
We are closely monitoring the platform and continue to see stability for core performance this morning however wallboards are operating with a delay and users may experience issues accessing reports.
We are continuing to work on the platform to restore wallboard and reporting functionality and will provide a further update at 14:00
Issued 19/11/2024 07:45
After further engineering work through the evening, we believe the platform will remain stable and wallboards will function as normal this morning. Users may experience issues accessing reports. We continue to monitor the situation closely and will provide a further update at 10:00, or sooner if one is available.
Issued 18/11/2024 20:10
Our engineers and developers have made a number of changes to the infrastructure supporting reporting and wallboards seeing improved performance. Our team are continuing to work on this through the night and will make further changes as required. We will provide a further update by 8AM tomorrow morning. We thank you for your patience at this time."
Issued 18/11/2024 16:28
We have seen the Horizon Contact remain stable following recovery actions taken by our engineering team and see performance on the platform operating as normal. Reporting and wallboards are not showing data from 10:48AM onwards this morning.
Our engineering and development teams are actively engaged and reviewing the issue, we will provide a further update at 20:00 or sooner if one is available.
Issued 18/11/2024 13:58
After action taken this morning to alleviate the login issues on the platform we have seen users log back in without issue and we anticipate this will remain stable. We recognise the performance of the platform is slower than normal and this is actively under investigation. We will provide a further update at 16:30 or sooner if one is available.
Issued 18/11/2024 12:33
Our engineers continue to review the root cause of the problem alongside our development team. A further update will be provided by 14:00 or sooner should one be available.
Issued 18/11/2024 11:58
Our engineering teams are actively engaged and investigating the cause of the login issues. We will provide a further update by 13:00 or sooner should one become available. We apologise for the inconvenience.
Issued 18/11/2024 11:29

We have received a number of reports that users are unable to login to Horizon Contact and/or have been logged out of the platform.
Our engineers are engaged and investigating.
A further update will be provided by 12:00 or sooner if one is available.