Gamma Mobile - Data services

Following our previous update, network traffic has returned to BAU levels.
Our support teams continue to work with our 3rd party carrier to understand the root cause.
Our engineers will continue to monitor the network into the bank holiday weekend and will reopen the incident if required.
We thank you for your patience.
This notice will close at 17:30.
Issued 23/05/2025 14:52
Further to our previous update, we have observed positive results with UK mobile data. Any issues with UK mobile data should be treated BAU and reported to the service desk. 
Some customer may still have issues roaming and this is being investigated with a patch deployed at 14:15. Our engineers are monitoring the results of this patch.
We continue to  work with our 3rd party carrier and monitor the network.
A further update will be provided by 16:30 or sooner should more information become available.
Issued 23/05/2025  11:50
Following our previous update we can confirm that data services on Gamma Mobile were restored around 11:00am. Our engineers are still working with our 3rd party carrier to ensure no further disruption.
Our teams will continue to monitor data traffic across the network for the next several hours.
We thank you for your patience during this time.
A further update will be provided by 15:00 or sooner should more information become available.
Issued 23/05/2025  10:28
Following our previous update, a fix has been implemented which on initial testing has resorted some data services across Gamma Mobile. Our engineers continue to monitor the network and work with our 3rd party carrier on a full resolution.
A further update will be provided by 12:00pm or sooner should more information become available.
Issued 23/05/2025  09:28
Following our previous update, the anticipated fix by the external party hasnt had the desired outcome and investigations continue. We appreciate your continued patience.
A further update will be provided by 10:30 or sooner should more information become available.
Issued 23/05/2025  08:28
Following our previous update the estimated resolution time has been revised by our 3rd party carrier and we expect to see resolution within the next 60 minutes.
Our engineers continue to work with all relevant stakeholders to push towards resolution.
We appreciate your patience during this time.
A further update will be provided by 09:30 or sooner should more information become available.
 
Issued 23/05/2025  06:43
Following our previous update our engineers continue to work with our 3rd party carrier. They believe the issue is being caused by planned works by an external party.
These works are due to do finish shortly where we believe the issue will be resolved.
A further update will be provided by 08:30 or sooner should more information become available.
 
Issued 23/05/2025  00:33
Following our previous update our 3rd party carrier has identified the issue and work is underway with our engineers to test and deploy a fix to restore data services.
A further update will be provided by 07:00 or sooner should more information become available.
 
Issued 22/05/2025  23:35
Further to our previous update our engineers are continuing to investigate the issue with our 3rd party carrier. 
A further update will be provided by 00:30 or sooner should more information become available.
 
Issued 22/05/2025  22:30
We have received a number of reports that data services are not available on Gamma Mobile. Our engineers are investigating the issue and are working with our 3rd party carrier towards a resolution.
A further update will be provided by 23:30.Issued 23/05/2025  09:28