Outage in GBG
Service Incident for ID3global - Canada Credit (Fintrac) (0404)
Resolved MajorIncident Report
Summary AI Generated
GBG's ID3global Canada Credit (Fintrac) service experienced a major disruption lasting 8.8 hours from April 29, 2026 at 00:04 BST to 09:22 BST. The service disruption prevented users from accessing the Canada Credit verification service. The service was fully restored at 09:49 BST with plans to investigate the root cause.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG Canada Credit (Fintrac) (0404)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/29/2026 08:49AM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 29/04/2026 00:04 BST
Incident Resolution Time: 29/04/2026 09:22 BST
INVESTIGATING
8 days ago - at 04/29/2026 07:56AM
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.
Incident Start Time: 29/04/2026 01:01 BST
Next Update: 29/04/2026 12:00 BST
IDENTIFIED
9 days ago - at 04/29/2026 12:02AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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