Outage in Genesys Cloud

Web Messaging Delays: Americas (US West)

Resolved Minor
September 28, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Users may experience intermittent latency with web messaging due to an incident with the platform provider. Genesys retry logic has allowed most messages to complete without error, however latent conditions may be observed until resolution. Next update 1 hour.
Components affected
Genesys Cloud Americas (US West)
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 09/28/2022 08:55PM

Health checks have returned to normal. Monitoring for stability.

IDENTIFIED about 2 years ago - at 09/28/2022 08:06PM

Users may experience intermittent latency with web messaging due to an incident with the platform provider. Genesys retry logic has allowed most messages to complete without error, however latent conditions may be observed until resolution. Next update 1 hour.

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