Outage in Genesys Cloud
Elevated Error Rates - APAC (Tokyo)
Resolved Minor
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Outage Details
Components affected
Genesys Cloud Asia Pacific (Tokyo)Latest Updates ( sorted recent to last )
This incident has been resolved.
Root cause has been identified and mitigation steps have been taken to restore. Next update 23:30 Eastern.
Teams are investigating an issue that is impacting users ability to sign in to Genesys Cloud. Issue is intermittent and upon retry, users may be able to authenticate. Users who are already logged in should be able to remain logged in. Next update 23:30 Eastern or sooner as information becomes available.
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