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Outage in Genesys Cloud

WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo)

Resolved Minor
June 18, 2025 - Started 10 months ago - Lasted 40 minutes
Official incident page

Incident Report

Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.
Components affected
Genesys Cloud Americas (US East)

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Latest Updates ( sorted recent to last )
MONITORING 10 months ago - at 06/18/2025 03:48PM

Monitoring for stability

MONITORING 10 months ago - at 06/18/2025 03:41PM

Recovery is in progress after mitigation steps.

IDENTIFIED 10 months ago - at 06/18/2025 03:16PM

Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.

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