Outage in Genesys Cloud
WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo)
Resolved MinorIncident Report
Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.
Components affected
Genesys Cloud Americas (US East)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
10 months ago - at 06/18/2025 03:48PM
Monitoring for stability
MONITORING
10 months ago - at 06/18/2025 03:41PM
Recovery is in progress after mitigation steps.
IDENTIFIED
10 months ago - at 06/18/2025 03:16PM
Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.
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