Outage in Genesys Cloud
WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo)
Resolved Minor
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Outage Details
Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.
Components affected
Genesys Cloud Americas (US East)Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 06/18/2025 03:48PM
Monitoring for stability
MONITORING
7 days ago - at 06/18/2025 03:41PM
Recovery is in progress after mitigation steps.
IDENTIFIED
7 days ago - at 06/18/2025 03:16PM
Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.
Latest Genesys Cloud outages
Analytics Delays - Americas (US-West) - about 11 hours ago
Analytics Delays - Americas (US-West) - 5 days ago
Analytics Delays - Americas (US-West) - 8 days ago
Elevated Error Rates: Text to Speech, Speech to Text, and Dialogflow ES/CX bot Integrations - 12 days ago
Analytics and Reporting: Americas (Sao Paulo) - about 1 month ago
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