Outage in Genesys Cloud
Analytics Delays - Americas (US-West)
Resolved Minor
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Outage Details
Development teams are investigating an issue impacting Analytics Detail Records. Next update 13:45 Eastern or sooner as information becomes available.
Components affected
Genesys Cloud Americas (US West)Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 06/24/2025 05:35PM
This incident has been resolved.
IDENTIFIED
about 11 hours ago - at 06/24/2025 05:25PM
Mitigation steps have been implemented and we are seeing improvement. Next update 14:00 or sooner as information becomes available.
INVESTIGATING
about 12 hours ago - at 06/24/2025 05:14PM
Development teams are investigating an issue impacting Analytics Detail Records. Next update 13:45 Eastern or sooner as information becomes available.
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