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Outage in Genesys Cloud

Analytics Delays - Americas (US-West)

Resolved Minor
June 24, 2025 - Started 10 months ago - Lasted 26 minutes
Official incident page

Incident Report

Development teams are investigating an issue impacting Analytics Detail Records. Next update 13:45 Eastern or sooner as information becomes available.
Components affected
Genesys Cloud Americas (US West)

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/24/2025 05:35PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 06/24/2025 05:25PM

Mitigation steps have been implemented and we are seeing improvement. Next update 14:00 or sooner as information becomes available.

INVESTIGATING 10 months ago - at 06/24/2025 05:14PM

Development teams are investigating an issue impacting Analytics Detail Records. Next update 13:45 Eastern or sooner as information becomes available.

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