Outage in Genesys Cloud
Elevated Error Rates: Americas (US East) and Americas (US West)
Resolved Major
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Outage Details
Some customers may be experiencing elevated error rates for Lex v2 flows. The Genesys team is working with the platform provider at this time. Next update 5:30pm ET or as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/03/2025 11:29PM
This incident has been resolved.
MONITORING
24 days ago - at 07/03/2025 11:28PM
Platform provider advised services should be in recovery. Health checks have returned to normal. Monitoring for stability.
IDENTIFIED
24 days ago - at 07/03/2025 11:13PM
Error rates are decreasing. Pending update from the platform provider. Next update 8:15pm ET or as information becomes available.
IDENTIFIED
24 days ago - at 07/03/2025 10:18PM
The platform provider is continuing to troubleshoot the issue for root cause and mitigation. Next update 1 hour or as information becomes available.
IDENTIFIED
24 days ago - at 07/03/2025 09:18PM
Teams are continuing troubleshooting efforts with the platform provider to determine root cause and next steps. Next update 6:15pm ET or as information becomes available.
IDENTIFIED
24 days ago - at 07/03/2025 08:50PM
Some customers may be experiencing elevated error rates for Lex v2 flows. The Genesys team is working with the platform provider at this time. Next update 5:30pm ET or as information becomes available.
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