Outage in Genesys Cloud
Elevated Error Rates: Americas (US East) and Americas (US West)
Resolved MajorIncident Report
Some customers may be experiencing elevated error rates for Lex v2 flows. The Genesys team is working with the platform provider at this time. Next update 5:30pm ET or as information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/03/2025 11:29PM
This incident has been resolved.
MONITORING
10 months ago - at 07/03/2025 11:28PM
Platform provider advised services should be in recovery. Health checks have returned to normal. Monitoring for stability.
IDENTIFIED
10 months ago - at 07/03/2025 11:13PM
Error rates are decreasing. Pending update from the platform provider. Next update 8:15pm ET or as information becomes available.
IDENTIFIED
10 months ago - at 07/03/2025 10:18PM
The platform provider is continuing to troubleshoot the issue for root cause and mitigation. Next update 1 hour or as information becomes available.
IDENTIFIED
10 months ago - at 07/03/2025 09:18PM
Teams are continuing troubleshooting efforts with the platform provider to determine root cause and next steps. Next update 6:15pm ET or as information becomes available.
IDENTIFIED
10 months ago - at 07/03/2025 08:50PM
Some customers may be experiencing elevated error rates for Lex v2 flows. The Genesys team is working with the platform provider at this time. Next update 5:30pm ET or as information becomes available.
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