Elevated Error Rates: Americas (US East) and Americas (US West)

This incident has been resolved.

Platform provider advised services should be in recovery. Health checks have returned to normal. Monitoring for stability.

Error rates are decreasing. Pending update from the platform provider. Next update 8:15pm ET or as information becomes available.

The platform provider is continuing to troubleshoot the issue for root cause and mitigation. Next update 1 hour or as information becomes available.

Teams are continuing troubleshooting efforts with the platform provider to determine root cause and next steps. Next update 6:15pm ET or as information becomes available.

Some customers may be experiencing elevated error rates for Lex v2 flows. The Genesys team is working with the platform provider at this time. Next update 5:30pm ET or as information becomes available.