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This incident has been resolved.
The issue has been resolved. Any orgs who experience stuck interactions should refer to https://help.mypurecloud.com/articles/disconnect-interactions/ for assistance. If additional assistance is needed to help clear interactions, please contact product support.
Monitoring for stability. The service is in recovery. Impacted orgs should refresh presence status for agents.
Mitigation steps have been applied. Pending health check review. Next update top of the hour.
We are continuing to investigate this issue.
Genesys Cloud has identified an issue impacting inbound call routing. Teams are working to triage and determine next steps.
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