Elevated Error Rates - Conversations not Routing to Agents (EMEA Frankfurt)

This incident has been resolved. Teams will continue review and attach RCA to reported cases when finalized.

Health checks are improving. Monitoring for stability. Orgs that continue to experience stuck interactions please work with product support if unable to clear. https://help.mypurecloud.com/articles/disconnect-interactions/

The original symptoms from the earlier incident have recurred. The development team has applied additional mitigation steps. Monitoring results at this time. Next update bottom of the hour.

Agents that were impacted from the interaction assignment incident from this morning should cycle their presence to reset their status.