Outage in Genesys Cloud

X (Twitter) Social Listening Services Impaired

Resolved Minor
October 15, 2025 - Started 30 days ago - Lasted about 12 hours
Official incident page

Incident Report

Genesys Cloud engineers remain engaged with the third-party vendor as the vendor continues to investigate root cause of the messaging issue within their platform. Next update 07:00 Eastern or sooner as information becomes available

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/15/2025 10:19PM

This incident has been resolved.

IDENTIFIED 29 days ago - at 10/15/2025 07:59PM

Our vendor is still investigating the issue with their API v2 service. The next update will be provided by 18:00 Eastern, or sooner if new information becomes available.

IDENTIFIED 29 days ago - at 10/15/2025 06:02PM

Our vendor is still investigating the issue with their API v2 service. The next update will be provided by 16:00 Eastern, or sooner if new information becomes available.

IDENTIFIED 29 days ago - at 10/15/2025 05:00PM

Our vendor is still investigating the issue with their API v2 service. The next update will be provided by 14:00 Eastern, or sooner if new information becomes available.

IDENTIFIED 29 days ago - at 10/15/2025 03:30PM

Our vendor is continuing to investigate the issue in their API v2 offering, next update 13:00 Eastern or sooner as information becomes available.

IDENTIFIED 29 days ago - at 10/15/2025 01:55PM

Service teams continue to work with the vendor to restore service. Impact remains with Genesys Cloud Social Listening. Inbound and Outbound DMs are working as expected. Next update 11:30AM Eastern or sooner as information becomes available.

IDENTIFIED 29 days ago - at 10/15/2025 12:56PM

Genesys Cloud engineers remain engaged with the third-party vendor as the vendor continues to investigate root cause of the stream error within their platform.
Next update 10:00 Eastern or sooner as information becomes available.

IDENTIFIED 30 days ago - at 10/15/2025 11:30AM

It is confirmed the issue is isolated to the X stream functionality only. Genesys Cloud engineers remain engaged with the third-party vendor as the vendor continues to investigate root cause.
Next update 08:00 Eastern or sooner as information becomes available.

IDENTIFIED 30 days ago - at 10/15/2025 10:59AM

Genesys Cloud engineers remain engaged with the third-party vendor as the vendor continues to investigate root cause. Next update 08:00 Eastern or sooner as information becomes available.

IDENTIFIED 30 days ago - at 10/15/2025 10:14AM

Genesys Cloud engineers remain engaged with the third-party vendor as the vendor continues to investigate root cause of the messaging issue within their platform. Next update 07:00 Eastern or sooner as information becomes available

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