Outage in Genesys Cloud
Analytics & Reporting Delays Americas (Sao Paulo)
Resolved MajorIncident Report
Development teams are investigating an issue impacting real time analytics in Sao Paulo region. Customers may experience delays with user presence, aggregate metrics, observation metrics, and notifications. Mitigation steps have been implemented, and we are monitoring for improvement.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 10/16/2025 08:00AM
Error rates have returned to normal, and the backlogged events have been successfully processed. Issue is now resolved.
MONITORING
29 days ago - at 10/16/2025 07:49AM
Mitigation steps were successful, with error rates continuing to decline. Next update: 04:00 AM ET, or earlier if new information becomes available.
INVESTIGATING
29 days ago - at 10/16/2025 07:33AM
Development teams are investigating an issue impacting real time analytics in Sao Paulo region. Customers may experience delays with user presence, aggregate metrics, observation metrics, and notifications. Mitigation steps have been implemented, and we are monitoring for improvement.
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