Outage in Genesys Cloud
Elevated Error Rates in Access
Resolved MinorIncident Report
We are currently investigating an issue that is impacting access to the platform also in some cases disconnecting users.
Next update bottom of the hour.
Components affected
Genesys Cloud Americas (US East)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/23/2025 09:34PM
This incident has been resolved.
MONITORING
6 months ago - at 10/23/2025 09:19PM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/23/2025 09:14PM
We are currently investigating an issue that is impacting access to the platform also in some cases disconnecting users.
Next update bottom of the hour.
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