Outage in Genesys Cloud
Analytics & Reporting Delays Americas (US-West)
Resolved MinorIncident Report
Genesys Cloud has identified an issue impacting real time analytics. Mitigation steps have been implemented and the service is in recovery. Interaction data will be delayed until the backlogged events have been processed. Next update 14:45 Eastern.
Components affected
Genesys Cloud Americas (US West)Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/27/2025 07:01PM
This incident has been resolved.
IDENTIFIED
6 months ago - at 10/27/2025 06:45PM
The service is continuing to process backlogged events. Additional mitigation steps have been implemented to help speed recovery. Next update 15:30 Eastern.
IDENTIFIED
6 months ago - at 10/27/2025 06:04PM
Genesys Cloud has identified an issue impacting real time analytics. Mitigation steps have been implemented and the service is in recovery. Interaction data will be delayed until the backlogged events have been processed. Next update 14:45 Eastern.
Latest Genesys Cloud outages
Analytics Delays - Americas (US-East) - 3 days ago
Genesys Cloud - Analytics Delays - 29 days ago
Elevated Error Rates - EMEA (London) - about 1 month ago
Elevated Error Rates - APAC (Seoul) - about 1 month ago
Elevated Error Rates APAC (Sydney) - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
