Outage in Genesys Cloud
Analytics & Reporting Delays Americas (US-West)
Resolved MinorIncident Report
Genesys Cloud has identified an issue impacting real time analytics. Mitigation steps have been implemented and the service is in recovery. Interaction data will be delayed until the backlogged events have been processed. Next update 14:45 Eastern.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/27/2025 07:01PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 10/27/2025 06:45PM
The service is continuing to process backlogged events. Additional mitigation steps have been implemented to help speed recovery. Next update 15:30 Eastern.
IDENTIFIED
3 days ago - at 10/27/2025 06:04PM
Genesys Cloud has identified an issue impacting real time analytics. Mitigation steps have been implemented and the service is in recovery. Interaction data will be delayed until the backlogged events have been processed. Next update 14:45 Eastern.
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