Outage in Genesys Cloud

Elevated Error Rates - Issues creating new call routing configurations (Multiple Regions)

Resolved Minor
January 11, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers may experience issues creating or modifying new call routing configurations. Existing call flows and configurations continue to work normally. Our engineering team has identified the issue and mitigation steps are being implemented. Next update top of the hour.
Components affected
Genesys Cloud Americas (US East) Genesys Cloud Americas (Canada) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud Asia Pacific (Sydney) Genesys Cloud Asia Pacific (Seoul) Genesys Cloud EMEA (Dublin) Genesys Cloud EMEA (Frankfurt) Genesys Cloud EMEA (London)

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/11/2026 11:21AM

This incident has been resolved.

IDENTIFIED 3 days ago - at 01/11/2026 11:03AM

Root cause of the issue has been identified and the team continues to take steps to mitigate. Next update in 1 hour or sooner as information becomes available.

IDENTIFIED 3 days ago - at 01/11/2026 10:36AM

Some customers may experience issues creating or modifying new call routing configurations. Existing call flows and configurations continue to work normally. Our engineering team has identified the issue and mitigation steps are being implemented. Next update top of the hour.

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