Outage in Genesys Cloud
Elevated Error Rates - Issues creating new call routing configurations (Multiple Regions)
Resolved MinorIncident Report
Some customers may experience issues creating or modifying new call routing configurations. Existing call flows and configurations continue to work normally. Our engineering team has identified the issue and mitigation steps are being implemented. Next update top of the hour.
Components affected
Genesys Cloud Americas (US East) Genesys Cloud Americas (Canada) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud Asia Pacific (Sydney) Genesys Cloud Asia Pacific (Seoul) Genesys Cloud EMEA (Dublin) Genesys Cloud EMEA (Frankfurt) Genesys Cloud EMEA (London)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/11/2026 11:21AM
This incident has been resolved.
IDENTIFIED
3 months ago - at 01/11/2026 11:03AM
Root cause of the issue has been identified and the team continues to take steps to mitigate. Next update in 1 hour or sooner as information becomes available.
IDENTIFIED
3 months ago - at 01/11/2026 10:36AM
Some customers may experience issues creating or modifying new call routing configurations. Existing call flows and configurations continue to work normally. Our engineering team has identified the issue and mitigation steps are being implemented. Next update top of the hour.
Latest Genesys Cloud outages
Analytics Delays - Americas (US-East) - 3 days ago
Genesys Cloud - Analytics Delays - 29 days ago
Elevated Error Rates - EMEA (London) - about 1 month ago
Elevated Error Rates - APAC (Seoul) - about 1 month ago
Elevated Error Rates APAC (Sydney) - about 1 month ago
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