Outage in Genesys Cloud
Agent Status Errors: Americas (US East)
Resolved MajorIncident Report
Teams are investigating error reports when setting agent status, causing some agents to not receive ACD calls. Some users have experienced improvement after refreshing the browser and/or logging out and back in. Fix actions are being applied. Next update top of the hour.
Components affected
Genesys Cloud Americas (US East)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/23/2026 07:04PM
This incident has been resolved.
MONITORING
3 months ago - at 01/23/2026 06:53PM
Fix actions have resulted reduction of errors. Affected agents should refresh their status. Monitoring for stability.
IDENTIFIED
3 months ago - at 01/23/2026 06:45PM
Teams are investigating error reports when setting agent status, causing some agents to not receive ACD calls. Some users have experienced improvement after refreshing the browser and/or logging out and back in. Fix actions are being applied. Next update top of the hour.
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