Outage in Genetec Cloud Products
G64 conversion degradation
Resolved Minor
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Outage Details
We are currently investigating this issue with G64 conversions. Files will take more time than intended to be converted and be playable inside Clearance.
Components affected
Genetec Cloud Products USLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/25/2025 08:18PM
Performance is now being reestablished. All files currently in queue will be processed.
MONITORING
about 1 month ago - at 07/25/2025 01:44PM
We've identified and addressed a slowdown affecting the conversion of G64 files. A fix has been successfully implemented, and performance is now being reestablished. All files currently in queue will be processed.
INVESTIGATING
about 1 month ago - at 07/25/2025 01:44PM
We are currently investigating this issue with G64 conversions. Files will take more time than intended to be converted and be playable inside Clearance.
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