Outage in Genetec Cloud Products

Degraded Camera Event Reporting in Security Center SaaS (East US)

Resolved Minor
August 04, 2025 - Started about 12 hours ago - Lasted 17 minutes
Official incident page

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Outage Details

We are currently investigating an incident that is impacting cameras events (motion, metadata and health events) in Security Center SaaS in the East US region. Cameras might appear offline or show incorrect status; however, Live and Recording functionalities remain unaffected. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 08/04/2025 06:10PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

IDENTIFIED about 12 hours ago - at 08/04/2025 06:07PM

We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

INVESTIGATING about 12 hours ago - at 08/04/2025 05:55PM

We are currently investigating an incident that is impacting cameras events (motion, metadata and health events) in Security Center SaaS in the East US region. Cameras might appear offline or show incorrect status; however, Live and Recording functionalities remain unaffected. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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