Genetec Clearance - Evidences are unassigned from their closed cases

We have completed the fix and confirmed the evidence relationships are being restored properly. All retention capabilities are restored in CA and AU.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are still monitoring the results of the fix.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We have completed our script to repair the relationships and are currently running tests. We are continuing to work on this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We re-enabled the retention capabilities in AU and are working to reassign the evidences back to their respective cases in CA. In the meantime, all affected tenants have their retention settings suspended until the fix is properly implemented and verified.

We are continuing to work on the issue. We identified that no production account were affected in AU and are focusing to restore the hierarchies for affected tenants in CA.

An issue has been identified to affect the association of evidences to closed cases of Clearance in specific Canada and Australia. We have identified the cause and are actively working on a fix to re-establish the broken relationships. We apologize for any inconveniences this may occur.