Outage in Genetec Cloud Products
Genetec Clearance service unavailable issue
Resolved MajorIncident Report
An issue has been identified to affect all environments. The service will not be available for a short period of time. We are actively monitoring the issue and will provide update within an hour.
Components affected
Genetec Cloud Products US Genetec Cloud Products US Government Genetec Cloud Products Europe Genetec Cloud Products Canada Genetec Cloud Products AustraliaNeed to monitor Genetec Cloud Products outages?
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 11/17/2025 08:50PM
This incident has been resolved.
MONITORING
18 days ago - at 11/17/2025 08:39PM
We are continuing to monitor for any further issues.
MONITORING
18 days ago - at 11/17/2025 08:32PM
We applied a fix and we reestablished services. We will keep monitoring the issue.
IDENTIFIED
18 days ago - at 11/17/2025 08:28PM
An issue has been identified to affect all environments. The service will not be available for a short period of time. We are actively monitoring the issue and will provide update within an hour.
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