Outage in Genetec Cloud Products
Networking problem impacting multiple products
Resolved MajorIncident Report
Our provider Cloudflare is currently experiencing an issue which is affecting the products / components below.
We will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.
Components affected
Genetec Cloud Products Demo Genetec Cloud Products US Genetec Cloud Products US Government Genetec Cloud Products Production Genetec Cloud Products Europe Genetec Cloud Products Canada Genetec Cloud Products AustraliaNeed to monitor Genetec Cloud Products outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/18/2025 04:50PM
This incident has been resolved.
MONITORING
4 months ago - at 11/18/2025 03:29PM
We are still closely monitoring the situation to ensure the issue is fully resolved for all products.
MONITORING
4 months ago - at 11/18/2025 03:04PM
We are still closely monitoring the situation to ensure the issue is fully resolved. Services should be accessible.
MONITORING
4 months ago - at 11/18/2025 03:00PM
We are closely monitoring the situation to ensure the issue is fully resolved.
IDENTIFIED
4 months ago - at 11/18/2025 02:28PM
Services are recovering, but functionality remains inconsistent. Customers may experience intermittent issues or higher-than-normal error rates while we continue remediation efforts. Our team is actively working to stabilize all systems.
IDENTIFIED
4 months ago - at 11/18/2025 01:48PM
We are deploying mitigations to limit the impact of the outage on our services.
IDENTIFIED
4 months ago - at 11/18/2025 01:24PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 months ago - at 11/18/2025 12:49PM
Functionality remains inconsistent or unavailable. Customers may experience intermittent issues or higher-than-normal error rates while we continue remediation efforts.
MONITORING
4 months ago - at 11/18/2025 12:23PM
Our systems are currently recovering, and we are actively monitoring to ensure everything returns to normal. Thank you for your patience.
IDENTIFIED
4 months ago - at 11/18/2025 12:18PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 months ago - at 11/18/2025 11:52AM
Cloudflare acknowledged the problem. See https://www.cloudflarestatus.com/ for more details.
We will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.
INVESTIGATING
4 months ago - at 11/18/2025 11:50AM
Our provider Cloudflare is currently experiencing an issue which is affecting the products / components below.
We will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.
Latest Genetec Cloud Products outages
SC SaaS Intelligent Search – Potential service issue in Global region - about 3 hours ago
Genetec Clearance media file conversions incident - 21 days ago
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