Outage in Genetec Cloud Products

Networking problem impacting multiple products

Resolved Major
November 18, 2025 - Started 17 days ago - Lasted about 5 hours
Official incident page

Incident Report

Our provider Cloudflare is currently experiencing an issue which is affecting the products / components below. We will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 11/18/2025 04:50PM

This incident has been resolved.

MONITORING 17 days ago - at 11/18/2025 03:29PM

We are still closely monitoring the situation to ensure the issue is fully resolved for all products.

MONITORING 17 days ago - at 11/18/2025 03:04PM

We are still closely monitoring the situation to ensure the issue is fully resolved. Services should be accessible.

MONITORING 17 days ago - at 11/18/2025 03:00PM

We are closely monitoring the situation to ensure the issue is fully resolved.

IDENTIFIED 17 days ago - at 11/18/2025 02:28PM

Services are recovering, but functionality remains inconsistent. Customers may experience intermittent issues or higher-than-normal error rates while we continue remediation efforts. Our team is actively working to stabilize all systems.

IDENTIFIED 17 days ago - at 11/18/2025 01:48PM

We are deploying mitigations to limit the impact of the outage on our services.

IDENTIFIED 17 days ago - at 11/18/2025 01:24PM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 11/18/2025 12:49PM

Functionality remains inconsistent or unavailable. Customers may experience intermittent issues or higher-than-normal error rates while we continue remediation efforts.

MONITORING 17 days ago - at 11/18/2025 12:23PM

Our systems are currently recovering, and we are actively monitoring to ensure everything returns to normal. Thank you for your patience.

IDENTIFIED 17 days ago - at 11/18/2025 12:18PM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 11/18/2025 11:52AM

Cloudflare acknowledged the problem. See https://www.cloudflarestatus.com/ for more details.
We will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.

INVESTIGATING 17 days ago - at 11/18/2025 11:50AM

Our provider Cloudflare is currently experiencing an issue which is affecting the products / components below.
We will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.

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