Outage in Genetec Cloud Products

Access to Security Center SaaS client applications degraded

Resolved Minor

January 29, 2026 - Started 9 days ago - Lasted 28 minutes
Official incident page

Incident Report

We are currently investigating an incident that is impacting access to operations functionality in configuration web page. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 01/29/2026 02:17PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

IDENTIFIED 9 days ago - at 01/29/2026 02:05PM

We have identified the cause of the incident and implemented a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

INVESTIGATING 9 days ago - at 01/29/2026 01:53PM

We are currently investigating an incident that is impacting access to operations functionality in configuration web page. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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