Outage in Genetec Cloud Products

Longer Live Video callup time - EastUS2 region

Resolved Minor

February 03, 2026 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an incident that is impacting live video callup time in the EastUS2 region. Customers in this region may experience a slight long callup times. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/03/2026 05:01PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

INVESTIGATING 2 months ago - at 02/03/2026 03:43PM

We are currently investigating an incident that is impacting live video callup time in the EastUS2 region. Customers in this region may experience a slight long callup times. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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