Outage in Genetec Cloud Products
Genetec Clearance - Thumbnail not displayed in portal
Resolved MinorIncident Report
Summary AI Generated
Genetec Clearance experienced an issue where evidence thumbnails were not displaying in the portal across all regions, caused by the latest Chrome and Edge browser updates from March 14th. The problem affected users in the US, US Government, Europe, Canada, and Australia regions for 2.6 hours. The team implemented a fix for the thumbnail display issue and extended it to other portal pages using images, fully resolving the incident.
An issue has been identified to affect the thumbnail associated to evidences of Clearance in all regions. We identified the issue is related with the latest version update for Chrome and Edge (March 14th). We are working on a fix and will publish an update within the next hour.
Components affected
Genetec Cloud Products US Genetec Cloud Products US Government Genetec Cloud Products Europe Genetec Cloud Products Canada Genetec Cloud Products AustraliaNeed to monitor Genetec Cloud Products outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/16/2026 06:21PM
This incident has been resolved.
MONITORING
3 days ago - at 03/16/2026 04:36PM
We identified other pages inside the portal using images in different scenarios that need the same fix to be implemented. We will be deploying them to all environments.
MONITORING
3 days ago - at 03/16/2026 04:00PM
A fix has been implemented and have validated it on our internal environments. We are deploying the fix in all environments.
IDENTIFIED
3 days ago - at 03/16/2026 03:44PM
An issue has been identified to affect the thumbnail associated to evidences of Clearance in all regions. We identified the issue is related with the latest version update for Chrome and Edge (March 14th). We are working on a fix and will publish an update within the next hour.
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