Outage in Genetec Cloud Products

Issue with our DNS provider

Resolved Major

March 19, 2026 - Started about 17 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Genetec Cloud Products experienced a major service disruption lasting 2.1 hours due to an issue with their DNS provider. The outage affected Q2C BackOffice, Patroller, and Curb Sense Mobile services, causing them to become inaccessible to users. The issue was resolved after the DNS provider implemented changes and services were restored to full operational status.

Our DNS provider is currently experiencing an issue which is causing service disruptions. The following services are affected: * Q2C BackOffice * Patroller * Curb Sense Mobile We will provide an update as soon as we receive additional information from our provider.

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Latest Updates ( sorted recent to last )

RESOLVED about 15 hours ago - at 03/19/2026 09:56AM

The issue is resolved. Everything is operational.

MONITORING about 16 hours ago - at 03/19/2026 08:18AM

Our DNS provider pushed some changes, the issue seems to be resolved, we are monitoring the situation.

IDENTIFIED about 17 hours ago - at 03/19/2026 08:03AM

The issue has been identified and services are partially back online.

INVESTIGATING about 17 hours ago - at 03/19/2026 07:56AM

Our DNS provider is currently experiencing an issue which is causing service disruptions.

The following services are affected:
* Q2C BackOffice
* Patroller
* Curb Sense Mobile

We will provide an update as soon as we receive additional information from our provider.

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