Outage in Genetec Cloud Products

Genetec Security Center SaaS - Temporary interruption of Web Operations and Mobile functionalities

Resolved Major

April 01, 2026 - Started 8 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

A subset of Genetec Security Center SaaS systems experienced an unexpected service restart between 11:15 AM and 12:00 PM EST, causing a temporary interruption of connectivity to the Operations web and mobile applications. The problem was identified and corrected, with the incident fully resolved after 4.3 hours of total impact.

A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period. The problem has been identified and corrected. We are currently monitoring the situation.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 04/01/2026 08:15PM

This incident has been resolved.

MONITORING 8 days ago - at 04/01/2026 05:10PM

A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period.

The problem has been identified and corrected. We are currently monitoring the situation.

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