Outage in Genetec Cloud Products
Genetec Cloudrunner Delayed Notifications
Resolved MinorIncident Report
Summary AI Generated
A notification delay issue affected Genetec Cloudrunner in the US Government region, causing users to experience delays in receiving hit notification emails while the actual hits remained unaffected. The issue was identified and resolved with a patch within 28 minutes, with monitoring confirming the fix was successful.
An issue affecting the Cloudrunner notifications in the US Government region has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/16/2026 06:15PM
This incident has been resolved.
MONITORING
3 days ago - at 03/16/2026 05:57PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 03/16/2026 05:51PM
The issue has been identified and a patch was applied
INVESTIGATING
3 days ago - at 03/16/2026 05:51PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 03/16/2026 05:50PM
An issue affecting the Cloudrunner notifications in the US Government region has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.
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