Data Processing and Message Sending latency across multiple clusters

Across all clusters and services, we've confirmed latency and performance have returned to normal operating levels.

We are continuing to monitor for any further issues.

Latency continues to improve. Dashboard usage and SDK data collection are operating as normal in all environments.
Data Processing and Outbound Messaging remain latent in US01, and US03, and have resolved in all other environments.

The change has been successfully reverted, and we're in the process of scaling up to process through the backlog.

The networking team supporting our data center has identified the specific configuration change affecting our performance, and are in the process of reverting that change.

Braze has identified an issue causing latency across multiple clusters. An issue has been identified with the networking infrastructure in one of our data centers. This networking issue has been identified to cause increased latency in connecting to our Mongo databases, resulting in degraded performance & latency of our Data Processing and Message Sending capabilities.