Outage in Gladly

Identified Transient Network Issues Impacting Gladly Services

Resolved Minor

December 01, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Gladly has identified a transient network issue impacting Gladly Services. We are working as expediently as possible to resolve this and will continue updating the Statuspage every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Components affected

Gladly Solution

Need to monitor Gladly outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/01/2023 10:46PM

We are happy to report that this issue is now resolved and Gladly is fully operational again - an RCA will be posted for this incident in due course.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING over 2 years ago - at 12/01/2023 10:19PM

A fix has been deployed for this issue. We will continue to monitor the system and provide updates if necessary.

We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED over 2 years ago - at 12/01/2023 09:51PM

Gladly has identified a transient network issue impacting Gladly Services.

We are working as expediently as possible to resolve this and will continue updating the Statuspage every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Latest Gladly outages

Increased Unexpected Handoffs (Structured Threads) - about 2 months ago

Investigating Login Issue - about 2 months ago

Identified Gladly not working - about 2 months ago

Investigating Latency - 3 months ago

Investigating Login Issue - 3 months ago

Stop wasting hours on 'is it us or them?'

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook