Outage in Gladly

Investigating Login Issue

Resolved Major

October 02, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Gladly is investigating an issue where Agents are unable to log in. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Components affected

Gladly Solution

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/02/2024 02:50PM

Gladly will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING over 1 year ago - at 10/02/2024 02:47PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 10/02/2024 02:25PM

A fix has been deployed for the login issue. We will continue to monitor the system and provide updates if necessary.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

INVESTIGATING over 1 year ago - at 10/02/2024 02:13PM

Gladly is investigating an issue where Agents are unable to log in.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Latest Gladly outages

Investigating Login Issue - 1 day ago

Identified Gladly not working - 6 days ago

Investigating Latency - about 1 month ago

Investigating Login Issue - about 2 months ago

Investigating Performance Issue - 3 months ago

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