Elevated number of phone calls not being able to connect

All services are fully operational.

Our telemetry shows sustained recovery on Phone communications and Glia Insights.

The Operations and SRE teams continue communicating with the Phone Service Provider and Infrastructure Provider for status and mitigation actions.

Our infrastructure provider is also experiencing a degradation of service with minor impact on Glia Insights.

The Operations and SRE teams continue communicating with the Phone Service Provider and Infrastructure Provider for status and mitigation actions.

The teams continue communicating with the Phone Service Provider for status and mitigation actions. Meanwhile the Phone Service Provider is continuing to work towards resolution for affected services.

Our Phone Service Provider has reported service disruption affecting phone engagements.

We are communicating and monitoring closely the incident and the developments to fix it.