Outage in Glia

Potential degraded Glia performance Contact Providers

Resolved Minor
February 06, 2024 - Started almost 2 years ago - Lasted 35 minutes
Official incident page

Incident Report

We are currently investigating a potential degradation of Glia performance regarding Contact Providers (Microsoft Teams and Zoom). We are working to resolve this issue.
Components affected
Glia Communications

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/07/2024 12:25AM

The incident has been fully resolved with all instances fully functional and performing as expected.

INVESTIGATING almost 2 years ago - at 02/07/2024 12:03AM

We are currently investigating a potential degradation of Glia performance regarding Contact Providers (Microsoft Teams and Zoom). We are working to resolve this issue.

Latest Glia outages

Partial degradation of outbound calls - about 1 month ago
Elevated number of errors affecting a small number of Phone GVA interactions - about 1 month ago
Service disruption of Glia Platform affecting Cortex AI - 2 months ago
Service disruption of Glia Platform affecting Insights - 3 months ago
Infrastructure Service Provider Reporting Service Disruption Affecting Glia Engagement Routing - 3 months ago

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