Outage in Glia

EU: SMS Service Provider reporting service disruption affecting Glia

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 10 hours
Official incident page

Incident Report

Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 09:42PM

Our service provider has reported that service has been restored, telemetry and monitoring shows that Glia SMS Services work as expected.

IDENTIFIED about 2 months ago - at 10/20/2025 08:37PM

We are actively assessing the specific scope of this service interruption. We have confirmed a clear link to the current, widespread AWS operational incident. Please refer to the official AWS status page for updates on the overarching issue: (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 08:02PM

Our team is conducting internal diagnostics to assess the exact impact on our service. This interruption is associated with the current AWS operational event. The overall status of the incident can be monitored here: (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 07:36PM

We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 07:03PM

We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 06:33PM

We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 06:10PM

Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 05:33PM

We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 04:59PM

Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 03:28PM

We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 02:45PM

We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 11:58AM

Our Phone Service Provider has reported a service disruption affecting SMS engagements for our EU customers only.

We are communicating closely with the provider and monitoring developments to fix the incident.

IDENTIFIED about 2 months ago - at 10/20/2025 11:54AM

Our Phone Service Provider has reported service disruption affecting phone engagements.

We are communicating and monitoring closely the incident and the developments to fix it.

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