Outage in Glia

Partial degradation of outbound calls

Resolved Minor
December 11, 2025 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/11/2025 06:14PM

The root cause has been identified and all engagements are fully functional.

INVESTIGATING 4 days ago - at 12/11/2025 03:08PM

We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.

INVESTIGATING 4 days ago - at 12/11/2025 01:47PM

We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.

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