GoCardless Outage History

GoCardless experienced an intermittent issue with their Events API where a small number of merchants could not retrieve events for payments, payment_actions, or customers created after April 29th. The problem also affected the dashboard view for these resources, preventing merchants from accessing recent transaction data. The issue was resolved after 1.3 hours with continued monitoring in place.

GoCardless experienced intermittent issues with processing Instant Bank Payments and Variable Recurring Payments for 2.6 hours. Engineers identified and resolved the underlying issue, restoring normal functionality to both payment services.

GoCardless experienced processing delays with SEPA Instant Payouts due to a banking partner issue that lasted 2 hours. Payouts scheduled for the afternoon were delayed by 60-90 minutes beyond their usual arrival times. The underlying issue was resolved and normal service was being restored.

GoCardless experienced a 2.4-hour outage affecting the payment export functionality on their Payments page. The team investigated and resolved the issue that prevented users from exporting payment data. The incident was classified as minor and has been fully resolved.

The GoCardless API for Payout items experienced an issue where it was not returning expected responses, while other API functionality remained unaffected. Engineers identified that a recent change caused the problem and worked to revert it. The incident was resolved after 56 minutes.

GoCardless experienced intermittent issues with dashboard access that affected a small number of merchants for 4.6 hours. The root cause was identified and a fix was implemented to resolve the access problems.

GoCardless experienced discrepancies in the amounts displayed on their dashboard homepage, affecting users' ability to view accurate financial reporting data. The engineering team identified the root cause and implemented a fix after 3.3 hours. All displayed amounts are now accurate and the dashboard is functioning normally.

GoCardless experienced increased Direct Debit collection failures for New Zealand customers using the BECS NZ system, initially affecting payments scheduled for February 24th and later extending to February 25th payments. The incident caused processing delays and collection failures for affected merchants. GoCardless worked with their banking partner to resolve the issue, which lasted approximately 5 days, and reached out to all impacted merchants.

The GoCardless Dashboard displayed blank screens for users and API services were disrupted, preventing customers from accessing their accounts. The incident lasted 2.7 hours before the root cause was identified and a fix was implemented. Both dashboard access and API functionality were restored with continued monitoring to ensure system stability.

GoCardless experienced an issue where direct debit mandates for customers with Société Générale and Boursorama/BoursoBank accounts were incorrectly cancelled, causing payment collections to fail. The incident lasted 72.2 hours, during which GoCardless worked with their partner bank to identify the root cause and assess the full impact. All affected mandates were successfully reinstated and reactivated, with GoCardless reaching out to impacted merchants and payers to clarify the situation.