Outage in Gong
Call Recording Disruption
Resolved Minor
February 25, 2026 - Started 6 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Gong's meeting bot recording functionality experienced failures for users in the US-hosted environment, preventing them from recording live meetings while the meetings themselves remained unaffected. The engineering team identified the impacted area and implemented a fix after 2.3 hours. The system was then placed under monitoring to ensure stability.
We are currently investigating reports of an issue affecting our meeting bots. Users in our US-hosted environment may experience failures when attempting to record live meetings.
Please note that the live meeting itself is unaffected; only the recording functionality is impacted at this time. Our engineering team is pinpointing the root cause. We will provide another update in 30 minutes or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 02/25/2026 10:26AM
We have implemented a fix for the recording issues within our US-hosted environment and are currently monitoring system performance to ensure stability. Live meetings remain unaffected. We will provide another update in 30 minutes or sooner if needed.
INVESTIGATING
6 days ago - at 02/25/2026 10:06AM
We continue to investigate recording issues within our US-hosted environment. Engineering has identified the impacted area and is currently implementing a fix. While live meetings remain unaffected, users may still encounter errors when starting a recording. Our next update will be in 30 minutes.
INVESTIGATING
6 days ago - at 02/25/2026 09:37AM
We are currently investigating reports of an issue affecting our meeting bots. Users in our US-hosted environment may experience failures when attempting to record live meetings.
Please note that the live meeting itself is unaffected; only the recording functionality is impacted at this time. Our engineering team is pinpointing the root cause. We will provide another update in 30 minutes or as soon as more information becomes available.
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