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Outage in Gong

We currently expericing issueus with our Google integration

Resolved Minor
March 03, 2026 - Started about 6 hours ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Gong experienced a 1.7-hour service outage affecting all Gemini-powered features, including Smart Trackers, due to an upstream issue with Google Cloud Platform. All Gemini-based functionality was either unavailable or experiencing high failure rates during the incident. The team deployed fallback models for some offline flows while Google worked to resolve the underlying GCP issue.

We are currently experiencing a significant service outage impacting all features powered by Gemini models. This is due to a confirmed upstream issue within Google Cloud Platform (GCP). All Gemini-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates. Action: Our team has deployed fallback models for certain offline flows where possible. Google has confirmed the incident on their end and is working toward a resolution.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 6 hours ago - at 03/03/2026 05:26AM

We are currently experiencing a significant service outage impacting all features powered by Gemini models. This is due to a confirmed upstream issue within Google Cloud Platform (GCP).
All Gemini-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates.
Action: Our team has deployed fallback models for certain offline flows where possible. Google has confirmed the incident on their end and is working toward a resolution.

INVESTIGATING about 6 hours ago - at 03/03/2026 05:25AM

We are currently experiencing a significant service outage impacting all features powered by Gemini models. This is due to a confirmed upstream issue within Google Cloud Platform (GCP).
All Gemini-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates.
Action: Our team has deployed fallback models for certain offline flows where possible. Google has confirmed the incident on their end and is working toward a resolution.

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